next »

[Petri]

Here's a bunch of answers to questions that get asked pretty often.

Buying and installing the game

I ordered the game but I didn't get my download link
Check your spam folder.

If it's not there, you can use this tool to resent the lost emails.

Sometimes it takes a little while (up to an hour) before PayPal informs the servers that you've ordered the game. If more than an hour has passed and you're getting worried that something mysterious happened to your order, email me at crayonphysics@gmail.com and let me know the email address you used to buy the game with. I'll get back to you with the download link.


I got an email, but it was black and/or contained attachment
You should try resending the email using this tool http://www.crayonphysics.com/resend_secretkey.php.

If it doesn't work email me at crayonphysics@gmail.com and let me know the email address you used to buy the game with. I'll get back to you with the download link.


What's the system requirements of the game
Windows XP / Vista
1 GHZ or faster CPU,
512 MB or more RAM,
DirectX 9.0
3D card with 128 MB of texture memory

If you doubt that your system might not run the game, you should try the demo. The demo IS NOT the same thing as the prototype in which you could only draw boxes. They are based on different tech so even if the prototype runs Crayon Physics Deluxe might not.


Is it possible to install the game on multiple computers
You can install the game onto as many computers as you and your family might own.


Technical problems

My screen is all black, I can't see anything
See Possible solution to graphics card problems bellow.

When I start the game, my computer reboots
See Possible solution to graphics card problems bellow.

The screen is all messed up
See Possible solution to graphics card problems bellow.

NV4_DISP infinite loop
See Possible solution to graphics card problems bellow.


Possible solution to graphics card problems
You can go here for details, but quickly you should install DirectX and update your graphics card drivers (ATi Nvidia Intel).

It would be great if you could post to the forums information about your graphics card and the problem that you're experiencing and possibly the solution. If you don't have a solution send in the information about your graphics card and a small description of the problem. This way we can track down the problematic graphics cards.

It's totally possible that your graphics card can't run Crayon Physics Deluxe. The game requires a certain amount of texture memory in order for it to work and not all graphics card have it in them. Also some integrated laptop graphics cards are causing trouble.

If you've bought the game and you can't get it working, email me at crayonphysics@gmail.com and I'll refund your order. Be sure to remember to include the email address you used to buy the game with.

[Petri]

Other platform
Is there a Mac / Linux port
Unfortunately not at this moment. I’m planning of doing these as soon as I’m done with the PC version of the game, but I can’t promise anything at this point.


Can I get a boxed copy of the game or can I buy it from a store
The game will be delivered as a digital download, so there’s no boxes or shipping of any physical goods. It’s possible that there might be a boxed version of the game at some point in the future, but currently there are no concrete plans to do this.


Will the game be on Steam / other digital distribution services
I can’t promise anything since nothing is signed at this point. But I’m trying to get the game to as many places as possible.


What about Wii / Nintendo DS / 360 / PS3 / any other platform
There are no plans to do any console port of the game. There’s a port of the game available for the iPhone (done by Hudson).


Editor and Playground
How do I use the level Editor?
Go here and read. How to use the level editor


How do I upload levels to the Playground?
Save your level, and click 'upload level' from the menu.
You need to have an account to do this, and CPD needs to be online and allowed to access the internet. Firewall Settings Must Allow Crayon.EXE access to the net.


How do I play levels from Playground?
Click on the download link and save the image on your desktop. Then drag and drop the image into the game and it will open up in the editor.

Tips: You can press alt+enter to swap between windowed and fullscreen mode. You can adjust the size of the window from options.

Release 53 and onward. In your browser, you can just drag and drop the thumbnail of the level to your desktop and drag it from there to the game.


Please feel free to post more questions here and we will try to Help and answer them.

Thanks to zzzdude and McWonderBeast for the original FAQs

[McWonderBeast]

  Petri Want me to add this into the FAQ ive already posted?

Adding is going to be a big job ill Just link it.

[Petri]

Hey, I'm currently in the process of combining the to threads I hope it'll work out fine, I'm trying to setup one all combining FAQ.

[McWonderBeast]

  we need the FAQ to have its own area so it shows up on the main page.

[jarli]

How do I draw hinges and such in-game?  Each time I try, they just fall.

[rob]

How do I draw hinges and such in-game?  Each time I try, they just fall.

They have to be inside or attached to something like a cloud or another block etc. 

[jarli]

Thanks.  That ought to have been made note of somewhere in-game during the first island, I would think.

HINT HINT

[Raptor007]

Release 53 and onward. ...

My download link still gives me release 50.  Do I need a new download link, or is that the latest?  I noticed the new demo is release 52.

EDIT: Aha, I used the auto-email thing to get my new link to release 52 (on www.crayonphysics.com instead of beta.crayonphysics.com).  Still, kind of strange that it didn't auto-update, and that the old link in my email wouldn't give me the latest build.

[Roy42]

Well, good for you then.

Thanks.  That ought to have been made note of somewhere in-game during the first island, I would think.

HINT HINT

Well if you draw one and it falls, would that not logically make you think to put it inside an object anyway?

[Clot]

Is it possible to be able to gift Crayon Physics to another person?

[Roy42]

Is it possible to be able to gift Crayon Physics to another person?

Not officially, but you could try using their email for it so that the download will be sent to them, maybe.

[Clot]

I'm fairly sure that using Paypal it goes to the email address of the account holder, and that's how I was planning to pay.

[wolke]

Yes, you can! At least I registered using a different email address and my secret key within the game (I have a "dedicated paypal" email address). Not even the domain name matched.

So, I guess all you have to do is buy it and send the secret key as a gift (or paint it on a nice gift card using crayons).

[The Chosen One]

Will the game be on Steam / other digital distribution services
I can’t promise anything since nothing is signed at this point. But I’m trying to get the game to as many places as possible.

Hope to see this game hosted on http://www.playgreenhouse.com.
The perfect indie games website.