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[zzzdude]

BE SURE TO USE THE SEARCH FEATURE BEFORE POSTING!!!

Things to try before asking for help (a.k.a. the solutions to most problems):

• If it is a bug with the website, try Refreshing, logging in/out, or deleting cookies
• Be sure your system meets the requirements*:
  
  • Windows XP / Vista
  • 1 GHZ or faster CPU
  • 512 MB or more RAM
  • 3D card with 128 MB of texture memory
• Make sure you have the latest version of DirectX
• Update your graphics card drivers: ATi Nvidia Intel*
• Make sure your Firewall/Antivirus allows CPD to access the internet
• Try loading other levels if the problem occurs in game

When asking for help please provide the following information:

• Computer Specs
• Build Number - which edition of the game do you have?
• Operating System
• A detailed explanation of the problem (Screenshots* are a big help!)
• What you have tried to do to fix it, and what the results were
• Check the FAQ thread

When your problem is solved please add to the thread title a "[Solved]" tag to the beginning of the name, this will help people looking for a similiar problem, or tell others to stop posting in the thread.

*How to find your system specs:
XP users:

• Click the Start button
• Click 'Run...'
• Type in dxdiag
• Click 'OK'
• Note what is says on the the System and Display tabs

Vista users:

• Click the Windows Logo button
• Type in dxdiag
• Click 'dxdiag'
• Note what is says on the the System and Display tabs

Go to Start->Run (or Win+R)
type in "dxdiag"
see computer specs, go to the display tab for video card specs.

**How to Post a Screenshot:

• Press the PrntScrn button, Alt+PrntScrn for a screenshot of only the current window, to copy the screen to your clipboard.
  
• You can then paste(Ctrl+V or Edit->Paste or Rightclick->Paste) this into your favourite image editing software (MSPaint for those who don't have any).
• You can then save as .JPG and attach this image to your post.

This will help the people at the forums to diagnose your problem, and possibly give you a solution to fix it, with relative ease.

-Thanks V.Dog for a nice layout and some information. ()

-it keeps putting the end list code thingy at the end of my post D:

[v.dog]

If you bought the game but didn’t get your download link
Check your spam filter and if it's not there, try this link: Resend Secret Key.

If that doesn’t work, email Petri at support@crayonphysics.com and he’ll get back to you with your lost email.



<snip> The rest of my post was stolen </snip>
<edit>stole from FAQ </edit>

[zzzdude]

I'm stealing your pretty code and replacing it with mine.
It makes things so much easier when the first post is clean.

[v.dog]

True, but at least give me the credit.

And you should have left your section on posting guidelines there, for problems the above solutions can't can't fix.

[Petri]

Modified the the name and made it sticky!

[Roy42]

Good work guys, should definitely help with people complaining about the game not running and making an entirely new thread because of it.

[McWonderBeast]

Good work guys, should definitely help with people complaining about the game not running and making an entirely new thread because of it.

at least i hope so! ive been killing myself reading every post made its nuts i cant keep up.

i also posted the FAQ  from Petri's blog with proper links to this and a few other threads.

[Roy42]

Good work guys, should definitely help with people complaining about the game not running and making an entirely new thread because of it.

at least i hope so! ive been killing myself reading every post made its nuts i cant keep up.

i also posted the FAQ  from Petri's blog with proper links to this and a few other threads.

I've also read that, really anyone who now posts something to do with the game that's about a technical problem would deserve to get flicked in the ear, now we just need to get some stickied threads about the bugs and suggestions, cause I gave up on that, to be honest.

[McWonderBeast]

Good work guys, should definitely help with people complaining about the game not running and making an entirely new thread because of it.

at least i hope so! ive been killing myself reading every post made its nuts i cant keep up.

i also posted the FAQ  from Petri's blog with proper links to this and a few other threads.

I've also read that, really anyone who now posts something to do with the game that's about a technical problem would deserve to get flicked in the ear, now we just need to get some stickied threads about the bugs and suggestions, cause I gave up on that, to be honest.

My goal is to get the FAQ to be as thorough as possible and if people post things that have already been answered ill simply tell them to goto the FAQ and if they use Firefox they can hit Ctrl+F and search what they are looking for.

Roy since your on so much if you find anything that needs to be added to the FAQ PM it to me.

[zzzdude]

*You are

[Roy42]

Okay, you guys should mention that downloaded user levels are also supposed to be downloaded as picture files, that you then drag/drop them into the game to play them.

[zzzdude]

Updated to be even more awesome.
Lemme know if I am missing anything.
From now on I am going to steal stuff from the thread and put it into the first post, for the readers convenience.
Credit will be given.

[mccoy578]

Got email with download link.  Click on it.  and it started to download but my internet disconnected  and know it says "1 error(s) found The registeration code has been used to download the game too many times already If you need more download slots email me at support@crayonphysics.com" what do i do it wont let me download it